It Support jobs in India

Job Summary:We are looking for a proactive L1 Support & IT Monitoring professional to oversee IT systems, monitor infrastructure health, and provide first-level troubleshooting. The ideal candidate will have a keen eye for issue detection, basic troubleshooting skills, and the ability to escalate incidents efficiently.

Key Responsibilities:Monitoring & Incident Management:

• Continuously monitor IT infrastructure, servers, networks, and applications using monitoring tools.
• Detect and analyze alerts, ensuring timely resolution or escalation.
• Log, categorize, and track incidents in the ticketing system.
• Escalate unresolved issues to L2/L3 teams based on severity and impact.

L1 Technical Support:

• Handle basic troubleshooting for hardware, software, network, and system issues.
• Assist users with login issues, connectivity problems, and common software queries.
• Reset passwords, manage user access, and resolve minor IT service requests.
• Perform initial analysis of logs and alerts before escalating.

Documentation & Reporting:

• Maintain logs of system health, alerts, and resolutions.
• Prepare daily/weekly reports on incidents and system performance.
• Update knowledge base articles for frequently occurring issues.

Key Skills & Qualifications:Technical Skills:

• Basic knowledge of Windows/Linux operating systems.
• Familiarity with network troubleshooting (IP, DNS, VPN, etc.).
• Exposure to IT monitoring tools (e.g., Dynatrace, Kibana, Nagios, SolarWinds, Zabbix, etc.).
• Knowledge of ticketing tools like ServiceNow, JIRA, or Remedy.
• Understanding of cloud environments (AWS/Azure) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a shift-based environment, including nights/weekends.
• Quick learner with a proactive mindset.

Preferred Qualifications:

• Education: Bachelor's degree/Diploma in IT, Computer Science, or related field.
• Certifications: ITIL Foundation, CCNA (preferred but not mandatory).
• Experience: 1-3 years in IT support, monitoring, or helpdesk roles.

The purpose of this position is to design and operate IT workplace products across Asia Pacific.

• Operation and maintenance of umbrella monitoring solution and central monitoring functions e.g. event management, alerting or service-tree
• Integration of existing monitoring environments e.g. SAP Focused Run, VMWare VCenter or Microsoft SCOM
• Orchestrate event-triggered automated actions e.g. health scripts

Provide Level 1, 2 & 3 technical support. Build tools to reduce occurrences of errors and improve customer experience by design comprehensive solutions to fix complex business problems & develop software to integrate with internal back end systems.